By creating an account on surf7, you confirm that you have read and agreed to these Terms and Conditions in full. If you do not agree with any of the terms, please refrain from using surf7.
1 General Terms & Conditions
Surf7 (hereinafter referred to as the "Platform") is an online gaming and betting service operating in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between surf7 and its users.
By registering, logging in, or using any service on surf7, you automatically agree to these Terms and Conditions. They apply to all game types — slots, Live Casino, Sports Betting, crash games, and all other services on the Platform.
- Surf7 reserves the right to amend or update these Terms and Conditions at any time.
- Continuing to use surf7 after updated terms are published will be deemed acceptance of those changes.
- The Bengali version of these Terms is provided for ease of understanding; however, the original English version will take precedence in all legal matters.
- All decisions made by surf7 are considered final.
2 Account Registration & Verification
You must provide accurate and complete information when registering an account on surf7. If an account is created using false information, surf7 reserves the right to close it at any time and forfeit the balance.
- Each person may create only one account. Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited.
- The name, address, and date of birth provided at registration must match your government-issued ID.
- Surf7 may request KYC (Know Your Customer) verification at any time. This may require a copy of your national ID, passport, or driving licence.
- Withdrawals may be temporarily suspended if the KYC process has not been completed.
- Keeping your account password confidential is entirely your responsibility. surf7 will never ask for your password by phone or email.
Tip: Use your real name and correct mobile number when registering. Changing this information later requires support assistance and may involve additional verification.
3 Age Restriction & Eligibility
Surf7 is strictly for adults. No one under the age of 18 may open an account or play on surf7. This is a non-negotiable policy.
- You must provide an accurate date of birth at registration. Providing a false age will be treated as fraud.
- Where there is doubt, surf7 may request a government-issued ID to verify the age of any account holder.
- If an underage account is identified, it will be closed. Deposited funds may be returned, but any winnings will be voided.
- A note for parents — please prevent children and teenagers from accessing surf7 and use a PIN or password to secure your devices.
Warning: If a parent or guardian believes their child is using surf7, please notify our support team immediately. We will act promptly.
4 Deposit & Withdrawal Policy
Surf7 has specific rules governing deposits and withdrawals. Following these guidelines ensures your transactions are smooth and processed quickly.
- The minimum deposit amount is BDT 100. The maximum deposit limit varies based on account type and verification status.
- Surf7 accepts bKash, Nagad, Rocket, and approved bank transfers.
- Withdrawal requests are typically processed within 5–15 minutes; however, delays may occur if KYC verification is pending.
- Withdrawals will be returned via the same payment method used to make the original deposit.
- Surf7 complies with international anti-money laundering regulations. Unusual transactions may be held for review.
- Winnings from bonuses require wagering requirements to be met before withdrawal.
Surf7 does not charge any transaction fees; however, your bank or mobile banking provider may apply their own charges.
5 Bonus & Promotion Terms
Surf7 regularly offers bonuses and promotional deals for both new and existing members. Each bonus comes with its own terms, which you should read carefully before claiming.
- Welcome Bonus: New members will receive a set percentage bonus on their first deposit. This bonus typically comes with a 20–30x wagering requirement.
- Reload Bonus: Weekly or monthly bonuses are available on regular deposits.
- Free Spins: Free spins are awarded on selected slots games. Winnings from free spins are subject to wagering requirements.
- If a withdrawal is requested after a bonus is received but before the wagering requirements are met, the bonus and all associated winnings will be forfeited.
- If a single individual attempts to claim bonuses using multiple accounts, all associated accounts will be closed.
- Surf7 reserves the right to modify or cancel any bonus offer at any time without prior notice.
To get the most out of each offer, read the full terms on the relevant offer page. Stay aware of wagering requirements and expiry dates.
6 Betting & Gaming Rules
Surf7 has specific rules governing all types of games and betting. These rules are in place to ensure fair play.
- Each game has its own rules, which are displayed when the game loads. Game-specific rules apply alongside surf7's general Terms & Conditions.
- If an event is cancelled in Sports Betting, the stake for that bet is generally refunded. However, surf7's decision is final in each case.
- If a game or bet remains incomplete due to a technical error, surf7 may void that bet.
- Jackpot games may have a maximum payout cap, which will be specified in the game details.
- RNG (Random Number Generator) technology is used to ensure that every game outcome is completely random and unbiased.
- Surf7 reserves the right to investigate any irregular betting patterns and, where necessary, temporarily suspend the account in question.
7 Prohibited Activities
The following activities are strictly prohibited on the surf7 platform. Violations may result in permanent account closure and legal action.
- Using bots, scripts, automation software, or artificial intelligence to play games.
- Knowingly exploiting system bugs or glitches to gain an unfair advantage.
- Using surf7 to launder money or conceal the source of illegal funds.
- Unauthorised access to another player's account or any form of hacking.
- Creating multiple accounts to exploit bonus offers (Bonus Abuse).
- Spreading false information about surf7 staff or engaging in fraudulent activity.
- Threatening, harassing, or using inappropriate language toward other players.
Warning: If prohibited activity is proven, surf7 reserves the right to close the account, forfeit all balances, and report the matter to law enforcement without prior notice.
8 Account Closure & Suspension
Surf7 may close or temporarily suspend an account under the following circumstances:
- Breach of terms and conditions.
- In cases of failed KYC verification or submission of incorrect information.
- Where suspicious activity is detected on an account.
- On the basis of a court order or government directive.
You may also close your account at any time by contacting the support team. Please withdraw your balance before closing. Any valid balance remaining in a closed account will be returned after verification.
9 Privacy & Data Protection
Surf7 takes the protection of your personal information very seriously. We will never sell your data to third parties.
- Information collected at registration is used solely for account management, KYC verification, and legal compliance.
- Surf7 uses SSL encryption to keep all data secure.
- Gaming history and transaction records may be retained for legal purposes.
- For more details, visit our Privacy Policy Read.
10 Responsible Gaming
Surf7 believes gaming should be a source of entertainment, not addiction. We encourage every player to game responsibly.
- Deposit Limit: You can set a daily, weekly, or monthly deposit limit for your account.
- Session Limit: The platform may automatically log you out after a set period of time.
- Cooling-Off Period: You may temporarily deactivate your account for anywhere between 24 hours and 30 days.
- Self-Exclusion: Contact our support team to arrange a long-term break from the platform.
If you or someone you know may be struggling with a gaming addiction, please reach out to our support team. For more information, visit our Responsible Play View page.
11 Limitation of Liability
Surf7 shall not be liable in the following circumstances:
- Where a game or bet is left incomplete due to an internet disconnection.
- Transaction delays caused by issues with third-party payment systems.
- Account details being compromised due to the user's own negligence.
- Loss caused by unexpected technical issues or server downtime.
- Where a change in a country's laws results in services being restricted or discontinued.
Surf7 always strives to maintain a high quality of service; however, 100% uptime or uninterrupted service cannot be guaranteed.
12 Changes & Amendments to Terms
Surf7 may amend these Terms and Conditions in part or in full at any time. When changes are made:
- Notice of significant changes will be provided via email or through the Platform.
- Continued use of surf7 after changes are published will be considered acceptance of the updated terms.
- If any changes are not acceptable to you, you will have the option to close your account.
- The effective date of any updated terms will be shown in the "Last Updated" section at the top of this page.
13 Contact & Complaints
If you have any questions about these Terms and Conditions or wish to raise a complaint, please contact our support team.
- Email: [email protected]
- Live Chat: 24/7 support is available through the platform.
- You will receive an initial response within 48 hours of submitting a complaint.
- For complex issues, we aim to provide a resolution within 7 business days.
The surf7 support team is available in Bengali. Do not hesitate to reach out with any issue — we are always here to help.