Surf7 Privacy Policy — Your Data is Fully Protected

1 Introduction

Surf7 (surf7.win) is one of Bangladesh's most trusted online gaming and betting platforms. We believe that every user's privacy is a fundamental right. That's why surf7 makes data protection its highest priority across all of its services.

This privacy policy clearly sets out what types of information surf7 collects, why it is collected, how it is stored, and under what circumstances it may be shared. This policy applies equally to surf7's website, mobile app, and all digital services.

Please read this privacy policy carefully before using surf7. If anything is unclear or you have questions, reach out to our support team — we're happy to walk you through it in plain language.

2 What information is collected

Surf7 collects two types of information — what you provide directly and what is collected automatically. Details are outlined below:

3 Purpose of Data Use

Surf7 uses your information solely for specific, legitimate purposes. We never use your data for anything unnecessary. The main purposes are:

• Account management: Your information is used to create, verify, and manage your account.
• Payment Processing: Financial information is used to process deposit and withdrawal transactions.
• Security Assurance: Your data is used to prevent fraud, money laundering, and unauthorized account access.
• Customer Support: Your information is used to resolve issues and provide support.
• Personalized Experience: To show you game recommendations and offers tailored to your preferences.
• Legal obligations: To meet regulatory requirements and comply with KYC/AML obligations.
• Service Improvement: User behaviour is analysed to improve the surf7 platform.

4 Data Sharing & Disclosure

Surf7 does not sell your personal information to third parties. However, limited data may need to be shared in certain circumstances. Those circumstances are:

• Payment Providers: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Security Partners: Information may be shared with trusted security partners for fraud prevention purposes.
• Legal authorities: Information may be disclosed upon a valid court order or lawful request from a government authority.
• Game providers: For Live Casino or slots games, limited data may be shared with the game software provider.

In each of the above cases, surf7 ensures that third parties follow the same privacy standards and do not misuse your data.

5 Cookie & Tracking Technologies

Surf7 uses cookies and similar technologies on its website and app to enhance your browsing experience.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some surf7 services.

6 Data Retention & Deletion

Surf7 only retains your data for as long as necessary. Some information may be kept for a set period due to legal obligations.

• Account information: for the duration of the active account and up to 5 years after closure.
• Transaction data: up to 7 years, in accordance with financial regulatory guidelines.
• Gaming logs: up to 1 year for security verification purposes.
• Support conversations: up to 2 years after the issue is resolved.

If you request deletion of any data beyond legal obligations after account closure, surf7 will act within 30 days.

7 Your Rights

As a surf7 user, you have important rights over your own data. Here's what you should know:

• Right to Know: You can request to know what information surf7 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Portability: You can request a copy of your data in a standard, portable format.
• Right to object: You may object to the use of your data for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

To exercise any of these rights, contact our support team. surf7 will respond within 30 business days.

8 Children's Privacy

Surf7 is strictly for adults (18+). We do not knowingly collect or store any data from individuals under the age of 18.

• If any minor's data has been collected inadvertently, it will be deleted promptly upon a guardian's request.
• If a parent suspects their child is using surf7, please contact our support team immediately.
• Surf7 provides responsible gaming tools to protect minors. To learn more, Responsible Gaming View page.

9 Third-Party Links & Services

Surf7's platform uses certain third-party game software and payment gateways, each of which may have their own privacy policies.

• Surf7 is not responsible for the privacy practices of third-party services.
• We recommend reviewing the privacy policies of any third-party services before using them.
• Surf7 only works with trusted partners who meet our security standards.

10 Policy Changes & Updates

Surf7 may update this privacy policy as needed. Users will be notified of any significant changes.

• The date of any changes will be noted in the "Last Updated" section at the top of this page.
• For significant changes, notice will be sent via email or through the platform.
• Continued use of surf7 after any changes will be considered acceptance of the updated policy.
• To request a copy of a previous version of this policy, please contact our support team.

11 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support is available through the platform.
• Requests to access or delete data will be responded to within 30 business days of receipt.